Retail Sales Consultant

Vacuums • Coffee & Espresso Machines • Air Purifiers • Floor Care Products

Location: 171 Maple Ave E, Vienna, VA 22180

Position: Full-Time or Part-Time

Compensation: Competitive hourly pay based on experience and performance, plus commission and bonuses opportunities

Join Our Team

Red Vacuums is a family-owned business proudly serving Northern Virginia for over a decade. We're looking for a motivated, friendly sales professional who enjoys helping customers and understands that outstanding customer service leads to successful sales.

This is not a position where you simply stand behind the counter waiting for customers to ask for help. Our customers come to us because they trust our advice, and we expect every team member to promptly greet customers, start conversations, understand their needs, and confidently recommend the products and services that best fit them.

If you're comfortable talking with customers, enjoy helping people, and know how to turn conversations into sales without being pushy, we'd love to meet you.

Responsibilities

Customer Service & Sales

• Welcome every customer promptly with a friendly and professional attitude.
• Start conversations, ask questions, and understand each customer's needs.
• Recommend products and repair services.
• Demonstrate products and explain their features, benefits, and value.
• Confidently recommend complementary products, services, and accessories when appropriate.
• Ask for the sale while maintaining an honest, consultative approach.
• Build long-term customer relationships through exceptional service.
• Learn basic vacuum troubleshooting and assist customers with repair estimates.
• Accurately process sales transactions using the point-of-sale system, cash, checks and credit cards
• Advise customers on product maintenance and proper usage to ensure equipment longevity.

• Handle customer complaints and returns graciously and professionally.

Sales & Upselling

• Build trust with customers through honest recommendations and outstanding service.
• Confidently recommend complementary products, accessories, warranties, and services when appropriate.
• Ask for the sale and help customers make informed purchasing decisions.
• Meet or exceed individual and store sales goals.
• Stay informed about current promotions, pricing, and new products.
• Help increase sales by identifying additional customer needs without using high-pressure sales tactics.

Customer Support

• Answer customer questions by phone, email, chat and in person.
• Follow up on repair status, returns, refunds, and customer concerns.
• Communicate professionally with customers and provide timely updates.
• Help ensure every customer leaves feeling well informed and appreciated.

Inventory & Store Operations

• Receive, unpack, price, label, and stock merchandise.
• Assist with inventory counts and inventory management.
• Maintain accurate pricing and product displays.
• Keep up to date on current promotions, pricing, and available inventory.
• Learn where products are located and help customers quickly find what they need.
• Assist with repair check-ins and check-outs and proper documentation.

Team Collaboration

• Work closely with fellow team members to deliver exceptional customer service.
• Communicate effectively with technicians regarding repair status and customer requests.
• Support team members during busy periods by assisting wherever needed.
• Treat customers, coworkers, vendors, and delivery drivers with professionalism and respect.
• Contribute to a positive, friendly, and team-oriented workplace.
• Be willing to learn new products, services, and company procedures.

Store Appearance

Everyone on our team helps maintain a clean and professional store.

Responsibilities include:

• Keeping the showroom clean, organized, and fully stocked.
• Vacuuming, dusting, cleaning counters, organizing shelves, and taking out trash.
• Cleaning customer areas, work areas, break room, and restroom.
• Assisting with opening and closing duties.
• Taking pride in maintaining a clean and welcoming shopping environment.

Qualifications

The ideal candidate enjoys working with people, takes initiative, and understands that every customer interaction is an opportunity to build trust.

We're looking for someone who:

• Has previous retail sales or customer service experience.
• Is comfortable approaching customers and starting conversations.
• Can confidently recommend products and ask for the sale.
• Is motivated by sales goals and commission opportunities.
• Learns technical products quickly.
• Has excellent communication skills.
• Is dependable, punctual, trustworthy and professional.
• Works well independently and with a team.
• Is comfortable using computers and point-of-sale systems.
• Can safely lift and move vacuum cleaners, coffee machines, sewing machines and boxes weighing up to 50 pounds.
• Takes pride in keeping the store clean and organized.
• Speaks English fluently. Additional languages are a plus but not required.
• Must be able to work standard work hours, weekends and holidays as assigned.

Knowledge of vacuum cleaners, coffee machines, air purifiers, or related products is helpful but not required. Training will be provided.

Compensation & Benefits

• Competitive hourly pay based on experience.
• Commission and bonuses opportunities based on performance.
• Employee discounts.
• Paid time off.
• Stable year-round employment.
• Manufacturer training opportunities may be available when offered by our vendors.
• Opportunity for growth within a family-owned business.

Schedule

• Minimum 35 hours per week 
• Full-time or part-time available.
• In-person position
• Flexible scheduling may be available for the right candidate.

A Message From the Owner

Thank you for taking the time to learn more about Red Vacuums.

I'm looking for someone who genuinely enjoys working with people and understands that great customer service and great sales go hand in hand.

Our customers don't come to us looking for a quick transaction. They come because they want honest advice, expertise, quality products, and someone who will help them choose the right solution. We don't believe in high-pressure sales, but we also don't believe in standing behind the counter waiting for customers to ask for help.

The right person will promptly greet customers, start conversations, ask questions, and confidently demonstrate and recommend the products and services that best fit each customer's needs. We believe in building long-term relationships by treating every customer with honesty, respect, and professionalism.

We're a small family-owned business where everyone contributes. Whether you're helping a customer, stocking shelves, receiving inventory, checking in repairs, or keeping the store looking its best, every task matters.

If you're dependable, motivated, friendly and enjoy helping customers while contributing to the success of a growing local business, we'd love to meet you.

I look forward to hearing from you.

— Sharad
Owner & Founder, Red Vacuums

How to Apply

Please submit your resume through the application form or email it to careers@redvacuums.com.

Recruitment Agencies:
No agency inquiries, please. We are handling this recruitment internally. Thank you for your understanding.